New Patient Orientation

Are you or a loved one scheduled to visit a Minnesota hospital?

Download this card to know if you are receiving the safe care you deserve. If you don’t receive the quality care outlined below, it’s likely not enough nurses are scheduled for duty. If this happens to you, please fill out our 5-Question Survey at By sharing your story, you can help us advocate for quality care for all Minnesotans.


Nurses want you to know a few things before you go to the hospital. First, make sure you know the patient representative’s phone number when you get there. You can call the hospital and get that name and number before you get there.

Patient Story

arlene townsend staffing award

Unsafe staffing costs a Florida facility $1 billion

From Trial Magazine, March 2014 issue: Trial Magazine, 3/11/14 VERDICTS & SETTLEMENTS Arlene Townsend, 63 suffered a stroke and required 24-hour care. She was admitted to Auburndale Oaks Healthcare Center, a nursing home owned by Trans Healthcare, Inc. In the three years leading up to her death, Townsend suffered numerous fall resulting in broken bones and lacerations, infections, significant weight loss, chronic constipation, skin breakdowns, dehydration, and other problems. She is survived by her adult son. Townsend’s estate sued Trans Healthcare, alleging that it had understaffed the nursing home to increase profits and failed to provide adequate care, including protecting Townsend from falls, ensuring a safe environment, and documenting changes to her condition. The court entered a judgment of liability against the defendant, and the…
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